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Shipping Policy

Read the shipping information of O Nail carefully to know how your order is dispatched, how to track your shipment, and what the ownership, terms and risks are.

Where We Ship

1.Geographic Restriction

Our products are available for purchase and delivery exclusively within the United Kingdom (UK mainland). During checkout, you will be unable to select a shipping country other than the United Kingdom.

2.Order Processing(UK Orders Only)
For our valued UK customers, all orders are processed and dispatched from our UK-based warehouse.
  • Processing Time: Orders are processed within 1-2 business days (Monday-Friday, excluding UK public holidays). Orders placed after 2:00 PM or on weekends will be processed the next business day.

  • Dispatch: Once your order is processed, it is handed over to our delivery partner

3.Delivery Timeline(UK Mainland)

After dispatch, please allow the following time for delivery:
  • Standard Delivery: 3-5 business days.

4.Why We Have This Policy

To ensure the best service, product compliance, and shipping experience, we have made the decision to focus solely on the UK market at this time. We apologize for any inconvenience this may cause to international visitors.Thank you for choosing O Nail. Enjoy reliable delivery and top-quality products wherever you are.

 

Check Your Order and Shipment

It takes 2-3 days for the order to be dispatched, and we will notify you of the tracking number by email.

If you do not receive the tracking number, please check the spam in your mailbox first. If you do not find it, please contact us via online chat or email.

You can check your order easily via the online tracking page. Enter your tracking number, and click “TRACK” on the page to track your shipment in detail.


Ownership, Terms, and Risk


Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. All orders will only be dispatched to the address given at the checkout. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Note: Please do not enter any PO Box address, which your package can’t be dispatched to by any express.

If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. Since we do not have warehouses overseas, these returned packages will be destroyed directly. In this case, we are unable to provide full refunds or re-dispatch the item to you.

When the goods are delivered you are responsible for checking that the order is completed and un-damaged. You should check the goods carefully for any visible damage and the contents if possible before you accept the delivery. Should there be any damage to the goods at the point of delivery, you have the right to refuse the goods and let the delivery person know the reason(s) for the refusal. Alternatively, you may sign for the goods as ‘UNCHECKED’ at the time of accepting the delivery, you meanwhile accept that the order is completed.

If the product(s) you have ordered are not available at the time of placing your order for any reason, you will be contacted by email the same or the next working day. We will advise you of the estimated delivery time and if this is not satisfactory, you will have the right to cancel your order without any obligations and a full refund will be issued.

Following a successful transaction you will be notified when your order has been dispatched and provided with a tracking number, if you do not receive a tracking number within 72 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us.